Accessibility statement for Donate:

This website is run by Royal Museums Greenwich. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We've also made the website text as simple as possible to understand.
  • AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • A number of colour contrast issues are also identified. Repeated elements such as the pink CTAs, breadcrumbs and yellow validation messages are all found to lack contrast when compared with the white background page.
  • Some “decorative” images may have alternative text (“alt tags”) which is irrelevant. Conversely, some important images may not contain alternative text.
  • There are several issues affecting users who navigate using screenreader and keyboard. You may find issues with tabbing order (affecting the use of the menus) and access keys. Main landmarks are not present.
  • Autocomplete attributes are not used within the site code to identify the purpose of input fields.
  • On some pages, you may find that the headings hierarchy is incorrectly structured.
  • Some payment forms may have errors in the HTML markup which can prevent donations.

All issues are under active review.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact:

Development Officer at [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Please visit our Facilities and Access page for details on how to plan an accessible visit to the Cutty Sark, National Maritime Museum, Queen's House or Royal Observatory Greenwich.

Find out how to contact us visit our Contact Us page.

Technical information about this website's accessibility

Royal Museums Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

The RMG logo and ‘card details' input fields on the Donate Now page do not have a text alternative, so people using a screen reader cannot access the information. There is unnecessary alt text on several decorative images, as well as adjacent images and text links that are not combined. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

A main landmark is not present on most pages, and the Donate page contains 2 landmarks with the same name. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships)

Related links, including links in the Footer, are not grouped using the

element. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships)

Related form elements are not grouped with fieldset/legend and multiple fieldsets lack a corresponding legend. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships)

Autocomplete is not present on common input fields. This fails WCAG 2.1 success criterion 1.3.5 (identify input purpose)

Some text elements were found to be cut off when zooming text to 200%. This fails WCAG 2.1 success criterion 1.4.4 (resize text)

CTAs, breadcrumbs, validation messages and the borders of input fields lack contrast with the background, potentially making these elements difficult to read for visually impaired users. Navigation links in the header lack contrast when focused and social CTAs within the footer when in an inactive state lack contrast with the background. This fails WCAG 2.1 success criterion 1.4.3 (contrast – minimum) and 1.4.11 (non-text contrast)

Content in the Header that appears when hovering is unable to be dismissed without moving mouse or keyboard focus. This fails WCAG 2.1 success criterion 1.4.13 (content on hover or focus)

The ‘Read More' link and donation buttons on the Homepage, the upload function on various pages and the RMG logo in the login page are not accessible using a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard)

On various pages the tab order is not logical. The ‘Skip over main navigation' CTA at the top of the page is not the first item to be tabbed to. A hidden link that can be tabbed to is also present within the footer, between the ‘Accessibility' and ‘Privacy Policy' links. This fails WCAG 2.1 success criterion 2.4.3 (focus order)

The h2 heading level is skipped on the Appeals page and there are hidden headings on the Articles page. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels

There are not multiple ways to navigate to all of the pages on this site. This fails WCAG 2.1 success criterion 2.4.5 (multiple ways)

On various pages there is not a visible tab focus indicator on all elements of the page. This fails WCAG 2.1 success criterion 2.4.7 (focus visible)

Some elements on the Donate Now webform, including the ‘Giftaid it' checkbox, are not labelled appropriately. This fails WCAG 2.1 success criterion 2.5.3. (label in name)

Not all interactions can be cancelled using simple gestures. For example, the 'Filter fundraisers by event' dropdown on the ‘Our Fundraisers' page, the down event of the pointer is used to execute the function of expanding the dropdown. This has also been observed on the 'Why are you donating' dropdown in 'About You' section on the ‘Donate Now' page, and the 'Which appeal would you like to fundraise for?' dropdown on the ‘Fundraise for us' page. This fails WCAG 2.1 success criterion 2.5.2 (pointer cancellation)

Mandatory fields on forms do not show a text error to indicate which field is incorrect when left blank. Also, the fields in error are not highlighted, on the Donate Now, Fundraise for us, Register, Login and Newsletter pages. This fails WCAG 2.1 success criterion 3.3.1 (error identification)

An appropriate error suggestion for inputs are not provided when entering an invalid email format on the 'Donate Now', 'Fundraise for us', 'Register', 'Login' and 'Newsletter' pages. This fails WCAG 2.1 success criterion 3.3.3 (error suggestion)

HTML validation errors are observed on all pages. This fails WCAG 2.1 success criterion 4.1.1 (parsing)

When navigating the pages under test in conjunction with JAWS, NVDA, macOS Voiceover, iOS Voiceover and Android TalkBack screen readers, elements that are not visually present are announced to the user. This fails WCAG 2.1 success criterion 4.1.2 (name, role, value)

Disproportionate burden

There are a number of access issues that relate to our supplier's platform and are therefore out of our control. We will continue to work with our supplier to address outstanding accessibility issues and will update this statement as and when they are resolved.

How we tested this website

This website was last tested in April 2020. The test was carried out by Zoonou.

We tested a representative sample of the website, which included the following pages:

Accessibility testing was conducted in accordance with WCAG 2.1 Level AA standards.

Outside of the standard Level A and Level AA test execution, 3 user journeys have been conducted using the following tools in accordance with GDS guidance.

Assistive Tool Browser/OS/Device environment
Jaws (screen reader) IE11 Windows 10
NVDA (screen reader) Firefox (latest) Windows 10
ZoomText (magnification) IE11 Windows 10
Dragon Naturally Speaking (speech recognition) IE11 Windows 10
VoiceOver (Mac OS) (screen reader) Safari (latest) Mac OS 10.13
VoiceOver (iOS) (screen reader) iPhone – Safari (latest) – iOS 13
TalkBack for Android (screen reader) Samsung Galaxy – Chrome - Android

What we're doing to improve accessibility

We are working with our website provider to specify the accessibility improvements we intend to make on this website and we will publish specific details as soon as they become available.

This statement was prepared on 22 September 2020. It was last updated on 22 September 2020.